Job Description

Job Description

Job Description

Overview:
The organization utilizes Cornerstone , a top-tier Learning Management System (LMS), and seeks a candidate with relevant LMS experience—preferably Cornerstone, though familiarity with other LMS platforms is also valued. This mid-level position (3-5 years of experience) will serve as the first point of contact for LMS-related inquiries and issues.

The role is on-site at one of the following locations: Milwaukee, WI; or Houston, TX

This position requires a highly self-sufficient individual with strong technical skills, excellent relationship management, and a proactive approach to customer service.

Responsibilities

System Management

• Load and manage diverse training types, including:
  • Instructor-Led Training (In-Person and Virtual)
  • eLearning
  • On-the-Job Training (OJT)
  • Independent Learning
  • External Courses

User Support & Customer Service

• Serve as the primary point of contact (POC) for LMS-related inquiries and issues.
• Build and maintain positive relationships with site teams, fostering trust and effective communication.
• Provide user support for up to 20 sites , including small teams (e.g., 20 people), tailoring solutions to meet individual needs.
• Manage a help desk to resolve daily technical and operational issues efficiently.
• Offer multilingual support in Chinese, Spanish, and English to cater to a diverse user base.

Course & Training Administration

• Update and manage course completions and maintain tracking reports.
• Ensure daily ADP updates are processed accurately.
• Act as a producer for virtual training sessions, managing technical operations such as breakout rooms and ensuring smooth execution.

General Support

• Provide backend support to ensure user-friendly system operation.
• Assist with system customizations and troubleshoot reporting challenges.
• Deliver responsive and proactive support to sites lacking onsite resources.

Key Attributes

• LMS Expertise: Strong experience with LMS platforms, preferably Cornerstone.
• Technical Skills: Ability to manage complex systems and permissions, with proficiency in virtual and remote support.
• Relationship Management: Exceptional customer service and communication skills, building trust and addressing user needs professionally.
• Self-Sufficiency: Capable of working independently and resolving challenges with minimal guidance.
• Adaptability: Proven ability to thrive in a lean team environment, balancing multiple tasks such as system management, user support, and training operations.

This role offers the opportunity to combine technical expertise with relationship-building skills, playing a key role in ensuring smooth LMS operations and excellent user support across multiple locations.

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