Job Description

Job Description

Job Description

Summary

This position ensures accounts receivable are collected and applied in an appropriate timeframe and assists in key systems monitoring and reporting related to rent collection, with a focus on Section 8, Housing Choice Vouchers, and other subsidy programs. This position works closely with the Directors, Supervisors, and site staff in Property Management, Accounting, and Compliance, working in an interdisciplinary environment that requires strong communication, follow up, analysis and trackers, and attention to detail. This position leads a team of two Property Operations Analysts.

This is a HYBRID role requiring 3 days in-office at our San Francisco Headquarters and 2 days remote.

Duties and Responsibilities

Team Leadership and Management

• Manage a team of two Property Operations Analysts, providing oversight, mentorship, and ensuring high performance.

• Oversee Revenue operations for the broader Property Management team, ensuring consistency in processes and compliance across properties.

• Lead monthly meetings with property supervisors to track subsidy variance and drive performance improvements.

• Provide strategic analysis and input on subsidy programs and revenue operations to enhance efficiency and outcomes.

Subsidy Management and Section 8 Coordination

• Ensure timely subsidy collections across all properties by conducting monthly meetings with property supervisors to track progress and maintain targets.

• Coordinate Section 8 tenant move-ins with Housing Authorities, managing the subsidy recording process and addressing backlogs of past subsidy balances.

• Ensure rent and security deposits for new move-ins align with tenant certifications and requirements.

• Perform ledger corrections, process move-out write-offs, rent concessions, and apply Housing Assistance Payment (HAP) changes as directed by Housing Authority notifications.

Financial Oversight and Reporting

• Develop and analyze reports to monitor Revenue Operations, including but not limited to high outstanding tenant balances, past-due tenant accounts, unpaid deposit refunds, high credit balances, vacancy loss claims and incomplete deposit accounting for former tenants.

• Ensure annual rent increases for all non-HUD/subsidy units are processed in line with company policy and asset management directives.

• Submit, track, and manage collections with agencies to maximize recovery of outstanding revenue.

• Process write-offs for security deposits.

• Monitor and update Utility Allowance adjustments by county and property, issuing updates to all sites as changes occur.

Auditing and Communication

• Audit receivables, conducting detailed ledger analyses, making necessary corrections, and collaborating with site staff to confirm rent/subsidy amounts, unpaid charges, and outstanding credits.

• Monitor and manage the AR email inbox, responding to inquiries, researching discrepancies, and initiating follow-up actions as needed.

Experience and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to read and interpret documents such as safety rules, operating maintenance instructions, and procedure manuals and to write routine reports and correspondence.

• Bachelor’s Degree in Business, Finance or Accounting from a four-year college or university preferred; equivalent education and experience accepted.

• Ability to speak effectively before groups of residents or staff of the organization. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other staff of the organization.

• Ability to compute rate, ratio, and percent. Willingness to learn to prepare annual budgets.

• Ability to solve financial and operational/process challenges logically and creatively with minimal supervision or direction. Ability to interpret a variety of instructions furnished in written, oral or schedule form.

• Minimum three years’ experience working with accounts receivable or systems, preferably at an affordable housing development and/or management company.

• Positive attitude, good sense of humor, energetic, assertive, and a capable role

• model for colleagues.

• Demonstrated integrity on a professional level.

• Excellent communication and customer service skills. Strong attention to detail.

• Knowledge of Word and Excel.

• Yardi software knowledge a plus.

• Ability to handle a large number of projects at once and shifting priorities in a fast-paced environment.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel and crouch.

• The employee must occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by this job include close vision and the ability to adjust focus. Ability to sit and concentrate for extended periods of time.

• Typical equipment and tools include: computer, printer, 10-key adding machine, telephone, cell phone, other phone-related equipment, copy machine, fax machine.

• Expected to handle irritated, belligerent, or upset residents or visitors with calmness, diplomacy, and good social skills.

• The noise level in the work environment is usually moderate.

BRIDGE Housing is an Equal Opportunity Employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability. Pursuant to the California Fair Chance Act, we will consider qualified applicants with arrest and conviction records. 

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