Job Description
Description:
Seeking hands-on experienced Service Delivery Manager to oversee NOC and Support service staff and operations for fast-paced Managed IT Service Provider. Ideal candidate will have technical background in cloud service management, desktop, networking, and server administration. This role is responsible for 24x7x365 operations of service making effective recommendations to ensure quality service delivery is provided at all hours
Responsibilities:
- Oversee the delivery of services to clients, ensuring high levels of customer satisfaction
- Develop and maintain strong relationships with clients, acting as their main point of contact
- Collaborate with cross-functional teams to ensure seamless service delivery
- Monitor service performance and identify areas for improvement
- Maintain and training staff on Standard Operating Procedures
- Daily management of time tracking, tickets, and related tasks
- Manage service level agreements (SLAs) and ensure compliance with contractual obligations
- Conduct meetings with Account Mgmt and clients to review service performance and address any concerns or issues
- Provide leadership and guidance to the service delivery team
- Develop and implement strategies to optimize service delivery processes
Skills:
- Strong knowledge and experience in IT Services
- Excellent communication and interpersonal skills
- Proven ability to build and maintain client relationships
- Strong problem-solving and analytical skills
- Ability to work effectively in a fast-paced, dynamic environment
- Strong leadership and team management skills
- Leadership ability
- Attention to detail
Requirements:
- Driver's License, Vehicle, Car Insurance
- Commute to office with remote work flexibility
- Occasional visit to clients
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.
NO RECRUITERS!
Job Type: Full-time
Benefits:
Compensation package:
Experience level:
Schedule:
Work Location: In person
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