Job Description

Job Description

Job Description

Salary: $65k-$70k annually

Title: Service Delivery Manager

Location: Denver International Airport (DEN) Denver, CO

Instantly recognizable is the best way to describe Denver International Airport. Would you like to be part of a team working inside that iconic structure? Would you like to know what is going on in the background when an airline agent says our system is currently down? Then please read on!

Position Overview: The Service Delivery Manager is the senior ServiceTec employee on location, responsible for assisting the Operations Support Manager with the Companys day-to- day activities at Denver International Airport (DEN) including planning, organizing, staffing and controlling all aspects of ServiceTecs operation at the site.

Status and Hours: This is a permanent full-time salaried position with company benefits. Salary information will be provided should you be selected for interview and we offer a competitive salary based on the candidate's level of experience. Hours are 8AM to 5PM, Monday to Friday. You will be expected to work additional hours to accomplish your tasks, including on-call or by covering shifts of team members either on scheduled vacation or for any absences.

Qualifications:

Minimum qualifications and experience should include:

• Strong team leadership ability.
• Exceptional communication, attention to detail and decision-making skills.
• Organized and methodical with the ability to plan and prioritize time sensitive tasks.
• Thorough knowledge of a wide variety of technology.
• Must possess excellent verbal and written skills.
• Must be a self-motivated individual who can perform with minimal direction, using sound judgment and creativity in solving highly complex technical problems.
• Must possess the ability to work in a stressful environment and use professional etiquette when dealing with Airport personnel, associated customers, and outside vendors.
• Experience and proficiency with the following applications and devices: Microsoft Office products, Adobe products, Microsoft Server family, Passenger Processing Systems and hardware, Cisco and Aruba Network appliances, HP network monitoring tools, Daktronics and Nanolumens display technology, Network cabling infrastructure.
• Pass a background investigation, which includes a criminal history check as part of requirements by TSA and to complete airport safety training.
• Must have a valid Drivers License.
• Experience of all above within a site-based customer service environment.

Education & Certifications:

• College diploma or university degree in the field of Computer Science, Information Technology, or related field or 5 years of relevant experience.
• Experience working in airports is preferred, but not a requirement.
• Knowledge/Certification in the following systems is advantageous:
  • ISO 27001, 9001 certifications preferred.
  • ITIL v3 or ITIL 4 certification preferred.
  • PCI DSS Compliance certification preferred.

Benefits:

Excellent healthcare benefits: Medical and Dental.

401K including an employer match.

Paid time-off and sickness leave.

Paid Military Leave.

Join Our Team
ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the worlds airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.

ServiceTec Culture:
ServiceTec is a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible.

We consistently recognize those employees who go above and beyond.

For Immediate consideration, please send in your resume and cover letter, including salary expectations which be treated in confidence.

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract.

The company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation.

We are thankful to receive any applications; however, only those selected for an interview will be contacted.

Your application will be held on file indefinitely, if you wish to have your personal data removed, please follow the instructions in the application acknowledgement email you will receive.

Job Tags

Permanent employment, Full time, Temporary work, Part time, Casual work, Local area, Immediate start, Shift work, Monday to Friday,

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