Job Description
Position Summary
The Tech Specialist will demonstrate the following capabilities:
- Analyze system performance and recommend improvements
- Provide support to the system administration and engineering team
- Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
- Communicate with customers, manufacturers, vendors and system administrators
- Train system users and other system support personnel
- Analyze and modify preventive maintenance checklists for system changes
- Troubleshoot system performance issues and implement corrective actions
- Organize and prepare detailed documentation of system performance, including service request records and analysis
- Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
- Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
- Provide on site system support post deployment
- Read and interpret engineering drawings
- Understand SOP and SOW documentation
- Ensure test lab equipment is maintained
- Interface with engineering team to ensure design efficiency
- Interface with internal and external customers demonstrating excellent oral and written communication skills
- Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
- Read blue prints, schematics and statements of work (SOW).
- Coordinate with field personnel and/or engineering team to discuss any potential installation issues
- Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
- Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
- Perform all duties with minimal direct supervision
Candidate/Position Requirements: - Requires 8 years of experience with installation, troubleshooting and/or testing of electronic security systems with a high school diploma or GED
- Or Associates with 6 years of experience
- Requires substantial travel to project sites as required by customer and program manager to meet project deliverable's
- Proficient with Microsoft Project or equivalent scheduling tools
Qualifications/Preferred Experience: - Working knowledge and/or certification with electronic security systems and applications like CCURE (Software House), Genetec, Lenel, Milestone, HID, Axis, 2N, Geutebruck and/or other)
- Working knowledge and/or certification for general purpose operating systems and virtualization platforms (Windows, Windows Server, Linux, VMware, CentOS, Docker, Kubernetes, etc.)
- Familiarity with physical security designs, standard operation procedures, and security operations
- Working knowledge and/or certification with communications and network protocols and services including TCP/IP, RS232, RS485, networking knowledge (TCP, UDP, RTP, RTSP, and others)
- Certification in Lenel OnGuard and Bosch Video Management System preferred
- Access Control certification CCURE 9000 Access Control System, Lenel, or others
- Certification in DVTel/Flir Digital Video Systems, Genetec, Milestone VMS, Axis or others
- Experience and knowledge of networks, network equipment, and administration
- Experience and knowledge of virtualization and cloud environments
- CCNA, CompTIA A , CompTIA Network certifications or similar
- Experience and skills in electronic security systems, databases, networking, and troubleshooting
- Demonstrated background working with multidisciplinary teams
- Demonstrated time management and organization skills to meet deadlines and quality objectives
- Strong oral, written, and presentation skills
- Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision
Abilities :
- Exposure to computer screens for an extended period of time.
- Sitting for extended periods of time.
- Reach by extending hands or arms in any direction.
- Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
- Listen to and understand information and ideas presented through spoken words and sentences.
- Communicate information and ideas in speaking so others will understand.
- Read and understand information and ideas presented in writing.
- Apply general rules to specific problems to produce answers that make sense.
- Identify and understand the speech of another person.
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