Job Description

Advent Talent Group is seeking an Office Manager for a family-owned business in Minneapolis, MN, that provides funeral-related services to the Twin Cities Community! The Office Manager is a critical role responsible for ensuring the smooth administrative, operational, and customer service functions. This position requires exceptional organizational skills, attention to detail, and the ability to manage multiple complex responsibilities across administrative, cemetery, and funeral service domains.

Overview:

• Direct hire
• On-site in Minneapolis, MN
• $60,000-$65,000 (DOE)
• Schedule: Monday to Friday, 9:00 AM to 5:00 PM, with occasional Saturday shifts as needed.

Responsibilities

• Manage front desk operations for the cemetery and funeral home, providing exceptional customer service and overseeing phone management, including after-hours and overflow calls.
• Coordinate staff scheduling, maintain organizational calendars, and ensure the cleanliness and supply levels of Arrangement Rooms.
• Complete month-end duties accurately, manage payroll processes, and assist with financial closings.
• Handle data entry for cemetery records (pre-need and at-need purchases, interment details, plot availability, and floral/wreath entries) and assist with semi-annual mailings.
• Support funeral services by verifying pre-need arrangements, processing insurance claims, and managing funeral files, including memorial materials and payment settlements.
• Assist with event coordination, including Remembrance Services, Memorial Weekend events, and oversee floral arrangements for visitations.
• Provide administrative support to leadership, assist with contract reviews, and identify and propose process improvement opportunities to enhance operational efficiency.

Qualifications

• Minimum 3-5 years of administrative or office management experience, preferably in cemetery, funeral home, or other sensitive service industries.
• Strong conflict resolution skills with the ability to effectively manage challenging situations while maintaining professionalism.
• Proven experience in managing part-time administrative staff, ensuring efficient operations and team coordination.
• Excellent public-facing customer service abilities, with a focus on providing compassionate and responsive service to clients.
• Proficient in computer software and data management systems, ensuring accurate documentation and record-keeping
• High attention to detail with demonstrated accuracy in completing administrative tasks and processing sensitive information.
• Strong organizational, multitasking, and time-management skills, with the ability to adapt to varied hours, including weekends and special events.

Eligible employees will enjoy the following benefits:

• Medical insurance and 401(k) profit sharing
• PTO plus sick/safe time
• Bereavement (funeral services included)
• Family/medical: FMLA, parental leave, organ donation
• Protected leaves: military service, domestic abuse, crime victims, school activities
• Personal leave and workplace injury coverage

Advent Talent Group is an Equal Opportunity Employer

Advent Talent Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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